This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in GDPR and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal data we collect and why we collect it

Contact forms

Planet Grass through our contact form collect your name, email address, phone number, post code and any additional information you provide to us by the comment section. The purpose of collecting this data is to be able to contact the possible clients to respond to their enquiries. This data only can be access by the administrator of the website, and it is stored in our email servers for one year, unless is necessary for administrative, legal, or security purposes.


If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

For further detail visit our cookie policy

Embedded content from other websites

Articles and Products on this site may include embedded content (e.g. YouTube videos). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Contact information

If there are any questions regarding this privacy policy you may contact us using the information below.

Planet Grass
Unit 5 Newhailes Road, Newhailes Industrial Estate, Musselburgh, East Lothian, EH21 6SY

Email: [email protected]
Office: 0845 372 4455

Who we share your data with

We do not share data with other companies.

How long we retain your data

We do not allow customer to register in our website. All other users, such as Administrators, Editors, Authors, Contributors, Subscribers, Shop Managers, or any other new type of role can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like auditing our customers, such as what type of devices (tablet, phone, desktop, laptop), or city

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Customer information like your name, email address, phone number, post code and any additional information you provide to us by email.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We do not share information with third parties because we do not receive orders directly from the website. A customer must contact us by phone or by the contact form.


We do not accept any type of payments in our website, including information required to process or support the payment, such as the purchase total and billing information.